Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For our voluntary 30-day return policy, items should be unworn or unused, with tags and original packaging. These conditions do not restrict your statutory rights to inspect goods or return faulty or misdescribed goods. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jeganbobb@hotmail.com. Please note that returns will need to be sent to the following address: the return address provided in your approval email 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please contact us before sending goods so we can provide the correct return instructions. This does not restrict your statutory cancellation or refund rights.

You can always contact us for any return question at jeganbobb@hotmail.com.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Change-of-mind cancellation exceptions may apply to perishable goods, goods made to your specifications or clearly personalised, and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. A standard design produced after ordering is not automatically personalised. Contact us for safe return instructions for hazardous goods. These exceptions do not remove your rights if goods are faulty or not as described. Please get in touch if you have questions or concerns about your specific item.

Sale items have the same statutory refund rights as full-price items. Gift card purchases are subject to applicable statutory rights.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

UK statutory cancellation rights
For eligible UK online purchases, tell us within 14 days after receiving the goods if you wish to cancel without giving a reason, then return them within a further 14 days. You may handle goods as you would in a shop to inspect them. We may deduct for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Statutory exceptions described above may apply. We refund eligible cancellations, including standard outbound delivery costs, within 14 days of receiving the returned goods or evidence of their return, whichever is earlier. Any mandatory consumer rights that apply in your country, including EU cancellation rights where applicable, are unaffected.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For voluntary returns, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Statutory refund deadlines take priority. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jeganbobb@hotmail.com.