Shipping policy

SHIPPING POLICY

OUR FULFILMENT PARTNERS
HELLO CHICKEEN × BIG DWOG offers stocked products supplied by fulfilment partners alongside made-to-order clothing. Products from different suppliers may have different delivery options and may arrive separately.

UK GIFT SETS
Products in our Gift Sets & Little Luxuries collection are dispatched by our UK supplier. During October–December, please allow 3–4 working days for dispatch, followed by approximately 2–5 working days for delivery. Our UK tracked checkout option estimates 5–9 working days in total. Estimates are not guaranteed. This supplier range is currently offered for UK delivery only.

MADE-TO-ORDER CLOTHING
Made-to-order garments are produced through our print-on-demand partners. Please allow approximately 2–7 business days for production before dispatch. During busy periods or for specialist embroidery, production may take longer.

SHIPPING RATES
Available shipping methods and the exact charge are shown at checkout before payment. Rates depend on the delivery country, product type and fulfilment location.

DELIVERY ESTIMATES
For made-to-order items, delivery time begins after production is complete. For stocked goods, it begins after dispatch. Estimated delivery times are shown at checkout where available and are not guaranteed. Carrier delays, customs, weather and peak periods may affect delivery.

TRACKING
Where tracking is available, the tracking link will be sent to the email address used for the order after dispatch. Tracking may take up to 48 hours to update.

SEPARATE PACKAGES
Items in the same order may be produced at different facilities and may arrive in separate packages. You will not be charged additional shipping after checkout because an order is split by our fulfilment partner.

INTERNATIONAL ORDERS
International customers are responsible for any import duties, customs charges or local taxes not collected at checkout. Customs processing may delay delivery.

INCORRECT ADDRESS
Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. Once an order enters production or is dispatched, we may be unable to change the address or recover the parcel.

LOST OR DAMAGED PARCELS
If a parcel is marked delivered but cannot be found, please check with household members, neighbours and the carrier first. Contact us promptly if an order arrives damaged, contains the wrong item or appears lost so we can investigate with the fulfilment partner or carrier.

CONTACT
For shipping questions, contact jeganbobb@hotmail.com with your order number.